Managed IT Services is a term used to describe a new model of IT management. What differentiates Managed IT Services from traditional IT support is that the responsibility and risk associated with managing your IT systems shifts to the Managed Services Provider (MSP). Traditionally, your IT support company worked a lot like a tradesman – you call them when something was broken. They send somebody to look at the problem. He or she would troubleshoot the fault and send you an invoice afterwards for the time spent resolving the issue. The emphasis is on reacting to problems that have already occurred. The IT support provider’s service is judged by how quickly they can attend to a problem. But, by the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc..

Unlike the old “break-fix” IT Support model, our Managed Services align the interest of the service provider with those of the client – namely you. Both parties desire for the client’s IT systems to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivized to work harder and smarter to ensure that your IT system remains 100% stable.